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customer service excellence

If any of you randomly find yourselves in a position of authority concerning what database solution your company uses, and you find that one of the options is Siebel, run. Don’t walk, run. I’ve never had so many problems with a piece of software before. The interface is counter-intuitive and convoluted. This is assuming of course that it actually functions. It’s a web-based app but will only work on IE (sorry, firefox users). It requires you to run several patches behind current or it will not function. It also requires you to use a version of Java that is several versions old. Calling it a “tool” or “solution” is an affront to anything that has ever been properly described using those words.

end rant.

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  1. October 15th, 2006 at 01:42 | #1

    um..igg…ive no clue whatchu talking about….im not proficient in g33k 😛

  2. October 15th, 2006 at 09:36 | #2

    What is up with Oracle buying shitty CRM companies?

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