There was recently a big issue with this one customer of ours, and the job to drive the ticket through AT&T fell in my lap. I spent around 90 minutes fighting with them to even get a ticket opened, and finally got to a person who could find the circuit I was calling in. They were reluctant to build the ticket, and I expressed to them that in the time I spent bouncing around in their system the ticket was escalated to a very high level. They asked what level that was. I replied “It’s been escalated to puppy kicking status. We have a whole lineup of puppies here, and we’re going to have to start kicking them soon if nothing gets done on this. I don’t want to kick them, but it’s part of their process. So please try and get moving on this”.
Originally published at The IggBlog. You can comment here or there.
ATTN – Working public: If you use instant messaging at work, please disable sounds on it. Your coworkers hate hearing about it every time you send and receive a message. No seriously, I want to murder you after a solid hour of listening to your IM sounds. I’m only half kidding. Get some headphones if you’re still tickled by the novelty of it all.
Originally published at The IggBlog. You can comment here or there.
I had a savant moment just now at work. I fixed this one device by adding a line in its running configuration that wasn’t there before because it “looked right”. I can’t explain my reason for adding the line, I’ve never messed with that part of a router’s config before. I don’t know exactly why it fixed it. It wasn’t till after I had done it and was writing an email to the customer that I realized I had no idea why I’d made the change, it just “made sense” while I was doing it. I’m not sure whether it’s a good sign or a bad sign… I’d certainly rather have a clue but I guess I’ll take any flavor of success.
Originally published at The IggBlog. You can comment here or there.
Guess who’s getting a promotion? That’s right… this guy. It’s sort of only a title promotion (“Tier 2” of my current position), but not at all really. I say that because I don’t think there’s any pay raise at all, but I get to do a lot more cool shit. Right now I push a lot of bullshit trash and send anything interesting to the engineers. Now I’ll be tackling a lot of that stuff myself. Basically it’s a trust promotion, they give me access to a lot more and let me put my fingers in a lot of places the rest of the front line isn’t allowed to. Plus I get much higher visibility to management and the customers. Good times.
Originally published at The IggBlog. You can comment here or there.
I don’t usually post video either (Sup, Bri). But this vid has been playing relentlessly on the channel we have on at work today. I don’t know what’s so amusing about it. Something about watching a viking sing Greensleeves
I guess ever since Matt introduced me to Amon Amarth, anything viking related has been funnier to me than usual.
Originally published at The IggBlog. You can comment here or there.
I found this on the interwubs
http://www.iggdawg.com/junk/pEngine246.swf
It’s cut down on my productivity quite a bit, and my AIM friends seem to like it. So I’m releasing it to you lucky people. Originally stumbled from http://home.planet.nl/~borst595/ . I mirrored it to save him the bandwidth.
Originally published at The IggBlog. You can comment here or there.
We use AIM at work for internal communications quite a bit. We do this not only for the sake of convenience, but because cut/pasting ticket or device information is a lot easier and more reliable than dictating it over the phone. I’ve noticed and interesting trend lately. A lot of the middle aged people talk on AIM as if they’re in highschool. I’ll get an IM from one of our engineers “Hi Ian, r u there?”. I want to slap them. I’m guessing it’s because “aim-speak” has been popularized along with the advent of the instant messenger itself (and text messaging as well in my opinion). So to someone for whom this is a relatively new innovation, they must think “this is just how people talk on IM”… Completely forgetting this is a workplace, and they are an adult speaking with another adult. It’s not really irritating as much as intriguing since these people are usually very professional when speaking or writing emails. it’s only on IM that they talk that way.
Originally published at The IggBlog. You can comment here or there.
Apparently the sky is falling. In discrete packets of snow. A lot of it. Luckily work is treating it like the second coming and putting everyone up in a local hotel if they don’t feel like driving home. After carefully weighing the benefits of driving home in traffic that’s literally backed up a couple dozen carlengths into the parking lot against staying in a hotel that has an irish bar that brews their own beer, I decided to stay. My boss pointed out there is Baileys’ in his drawer for just this kind of emergency situation, and that drinking at work from this point forward is to be strictly enforced. You know, to keep the troops happy. If you have to drive home today, drive safe New Englandahs.
Originally published at The IggBlog. You can comment here or there.
I got my review at work a few days ago, and it went pretty well in my opinion. My boss sat me down and asked me how I thought I was doing. I’d been dealing with some… “reservations”… at work recently so I thought I’d lay it all down on the line. I told him I thought my numbers were lacking, and that I spend too long on events that could be passed quickly, just because they perk my curiosity and I over-investigate them. I told him I was bored out of my skull and I latch onto any opportunity to practice the things I’ve learned and really apply myself. And that I need to get into an engineer position badly. He came back with “Good. That’s pretty much exactly what I put. Glad we’re on the same page”. Apparently upper management only sees numbers, so I have to spend a few months pushing trash. But Joe has assured me he’s speaking loudly for me to get into CCNA training to get an engineer spot. I wish it was coming sooner, but this is good news.
Originally published at The IggBlog. You can comment here or there.
So I sauntered into the restroom here at work. I sauntered with purpose. I knew what had to be done, and I was going to do it. Iwas going to be in and out, and nothing could deter me. This is the attitude one should have upon entering the men’s room. This is for no other reason than that it’s “the way of things”. Now I don’t actually care if people are talking in the bathroom… but it does creep me the fuck out when people are talking on their cell in the bathroom. Not like “standing in the corner, I just washed my hands” in the bathroom. I mean like “Hi, I just wanted to talk to you about” (log drops, dude grunts) “that issue I emailed you about” grade talking on the cell in the bathroom. I’m sure it can wait 5 minutes, and I’m sure dude on the other end of the phone would rather not hear you releasing yesterday’s dinner while you’re talking to him.
Originally published at The IggBlog. You can comment here or there.
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