When escalations fail
There was recently a big issue with this one customer of ours, and the job to drive the ticket through AT&T fell in my lap. I spent around 90 minutes fighting with them to even get a ticket opened, and finally got to a person who could find the circuit I was calling in. They were reluctant to build the ticket, and I expressed to them that in the time I spent bouncing around in their system the ticket was escalated to a very high level. They asked what level that was. I replied “It’s been escalated to puppy kicking status. We have a whole lineup of puppies here, and we’re going to have to start kicking them soon if nothing gets done on this. I don’t want to kick them, but it’s part of their process. So please try and get moving on this”.
Originally published at The IggBlog. You can comment here or there.
lol
those poor, unfortunate puppies! 🙁
PS, I finally got Plum’s O2 sensor replaced and she’s running like new now! yay Plum! yay Civic!