The Iggblog

I just got a call from a very concerned network duder at a company we monitor. He stated all their switches were bouncing up and down, and that someone was doing an IOS upgrade (IOS is the operating system on Cisco routers) on all his devices. He’s having major issues at all points his network was “broken” and “dead in the water”. He had no ticket numbers for anything… without a ticket there is no work to be done, so this tipped me off a little. He doesn’t have the names of anyone he talked to. He just knows that his entire nationwide network has gone to shit, and he needs someone to breathe fire at.

After a hefty amount of troubleshooting and soaking crap-ass attitude, it turns out that they didn’t in fact have a nationwide network issue that was crippling his network. He had a voice quality issue. at one location. not router or switch in his entire network had gone down. ping times to each device were low, and I had access to all of them. he had a single voice quality issue, due to plugged bandwidth. They really need to get someone other than Chicken Little over there to watch their network… and find out who is downloading porn and plugging up their lines. You know, before calling us up and giving us crap for “destroying their network”. I have to wonder how some people even have jobs in the first place.